Privacy Policy

1. Information We Collect

When you use the Ultimate Termite website or request our services, we may collect the following types of information:

• Contact information — name, email address, phone number, and property address provided when you request an inspection or contact us.
• Service history — records of inspections, treatments, and warranties associated with your property.
• Usage data — pages visited, time on site, browser type, and referring URLs, collected automatically via standard web server logs and analytics tools.
• Communications — messages you send us through our contact form, email, or live chat.

2. How We Use Your Information

We use collected information to:

• Schedule and perform inspections and treatments.
• Send service confirmations, appointment reminders, and follow-up communications.
• Process payments and maintain service records.
• Respond to questions and provide customer support.
• Improve our website and services based on aggregate usage patterns.
• Comply with legal obligations, including California Structural Pest Control Board recordkeeping requirements.

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in these limited circumstances:

• Service providers — third-party vendors who help us operate our business (e.g., scheduling software, payment processors), bound by confidentiality agreements.
• Legal requirements — when required by law, court order, or government regulation, including reports to the California Structural Pest Control Board.
• Real estate transactions — Wood Destroying Organism (WDO) inspection reports filed with the state are accessible to authorized parties as required by California law.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. No method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use the site. You can disable cookies in your browser settings; however, some features of the site may not function correctly without them. We use analytics data only in aggregate and do not use it to identify individual users.

6. Your California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

• Know what personal information we collect about them.
• Request deletion of their personal information (subject to certain exceptions).
• Opt out of the sale of personal information — we do not sell personal information.
• Non-discrimination for exercising their privacy rights.

To exercise these rights, contact us at info@ultimatetermite.com or call (714) 240-2800.

7. Data Retention

We retain customer records, including inspection and treatment reports, for a minimum of three years as required by the California Structural Pest Control Board. Other personal information is retained only as long as necessary to fulfill the purposes for which it was collected.

8. Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: